According to the Public Relations Department of Qom University of Technology, with the efforts of the Information Technology, Security and Intelligence Unit of Qom University of Technology, the university's electronic service desk was launched with the aim of facilitating users' access to services, organizing and integrating the process of registering and responding to requests.
By creating a centralized platform, this system provides users with the ability to register requests, send and manage tickets, raise questions, track the status of requests, receive responses, and view request records, and organizes communication between service applicants and experts from relevant units within a specific and trackable process.
The following are some of the features of the electronic service desk:
Registering and sending requests:
Users can register their requests electronically and, after selecting the relevant service and unit, send the request for review and processing.
Ticket and request management:
Each request is registered in the form of a ticket, and the process of handling it is managed in the system from the time of registration to the final response.
Request Status Tracking:
The user can view the status of their request at any stage and be informed about the process of handling it.
Questions and Answers:
The ability to ask questions and receive answers from relevant experts is one of the important features of this system that helps users raise their questions and ambiguities without the need to visit in person and receive the desired answer in the same context.
Viewing request records:
The records of requests, tickets, and responses registered in the system are maintained and users can view and refer to them again.
Determining the priority of the request:
Users can specify their desired priority when registering a request so that requests are managed and reviewed according to their importance and urgency.
Expert referral and review:
Registered requests can be referred to the relevant unit or expert after receipt, and the review and response steps are carried out in a specific path.
Recording responses and final approval:
Request responses are recorded in the system and the processing process up to the final stage and approval of the request can be managed and tracked.
Documentation and recording of related information:
The ability to record notes and information related to each request helps to more accurately document the processing process and create regular records.
By centralizing the process of registering, referring, following up and responding to requests, this system provides the basis for better service management, accelerating the response process and documenting records, while increasing transparency in the processing process.
University users can use the services of this system through the organizational area of the "Service Desk Dashboard" in the relevant system and, after logging in, register requests, ask questions and follow up on their requests.
Qom University of Technology's electronic service desk; an integrated platform for registering requests, asking questions, following up and receiving responses, in the direction of providing faster, more transparent and smarter services.