SLA
**Service Level Agreement**
Service Title: Book Search and Loan
1- Introduction
Meeting the scientific needs of individuals, especially students and faculty members, is a primary priority. In this regard, the library provides a suitable and efficient platform to fulfill their academic, course-related, and research resource needs. To this end, students can visit the university website, search available resources, and obtain books and other scientific materials.
2- Objective
The purpose of this service is to provide the academic and course-related resources required by students, faculty, and staff.
3- Responsibility
The Central Library of Qom University of Technology (QUT) endeavors to supply and deliver all scientific, research, and course-related requests of students and faculty members.
4- Mutual Obligations of the Recipient and the Service Provider
The Central Library is obligated to make all available resources accessible to patrons according to their needs. Borrowers are obligated to return borrowed materials to the library within one month or renew them.
5- Service-Related Data
Books, theses
6- Validity Period
Students may use library services throughout all the years they are enrolled at the university.
Service Title: Book Publishing
1- Introduction
Authoring or translating scientific books is among the most important and influential criteria for the academic promotion of faculty members. The production and publication of scientific content in book form not only helps expand the boundaries of knowledge and enhance an individual's academic standing but also increases the prestige of the university and educational institution. Accordingly, many professors and researchers are constantly seeking ways to publish their scientific works as books.
2- Objective
The purpose of this service is to provide a step-by-step procedural guide for book publishing from start to finish, specifying the timeline for each stage.
3- Responsibility
The University Press Center of Qom University of Technology is obligated to refer all book publication requests by researchers to the University's Research Deputy for review. If the request is approved by the University Research Council, the book publishing process is initiated and communicated to the University Press Center.
4- Mutual Obligations of the Recipient and the Service Provider
The University Press Center is obligated to decide on submitted book publication requests within a maximum of 14 days and notify the authors of the outcome. If the request is approved, the applicant is obligated to begin the publication process in accordance with the University's Book Publishing Regulations and the formatting and layout guidelines of Qom University of Technology, and to provide the necessary cooperation with the University Press Center during the publication period.
5- Costs and Payments
All peer-review and printing costs for the book shall be borne by the Publishing Center of Qom University of Technology.
6- Dispute Resolution Process
In the event of a dispute between the recipient and the service provider, the Ministry of Science, Research and Technology (MSRT) shall be designated as the dispute resolution authority.
7- Validity Period
The validity of this agreement is unlimited.
Service Title: Online Book Purchase
1- Introduction
To facilitate easy access to publications printed by the Qom University of Technology Press, online purchasing has been made available on the university website. All individuals, both within and outside the university, can visit the university website to purchase the books they need.
2- Objective
The purpose of this service is to provide publications printed by the Qom University of Technology Press to all individuals.
3- Responsibility
The Central Library of Qom University of Technology is obligated to deliver all purchased books that have been registered in the system to the buyers (via postal mail).
4- Mutual Obligations of the Recipient and the Service Provider
The Central Library is obligated to send all purchased books to the buyers.
5- Service-Related Data
Printed books
6- Costs and Payments
Postage costs shall be borne by the university.
8- Validity Period
There is no time limit for the book purchase process, subject to the availability of stock.
Service Title: Article Search and Download
1- Introduction
Updating scientific knowledge and skills, as well as enhancing the research and academic level of the university, is a key objective that can lay the groundwork for the growth of scientific achievements, new discoveries, and the university's flourishing. Therefore, holding memberships and subscriptions to academic databases is an effective aid in achieving this goal. To this end, individuals can access these databases to fulfill their scientific and research needs.
2- Objective
The purpose of this service is to provide the scientific and research resources required by students, faculty, and staff.
3- Responsibility
The Central Library of Qom University of Technology endeavors to sign contracts with academic databases to supply and deliver the scientific and research requests of students and faculty.
4- Mutual Obligations of the Recipient and the Service Provider
The Central Library is obligated, given the available resources, to pursue the necessary measures to sign contracts with academic databases to ensure access to scientific and research articles.
5- Service-Related Data
Scientific articles
6- Costs and Payments
All subscription costs for academic databases shall be borne by Qom University of Technology.
7- Validity Period
Contracts are arranged on an annual basis and will be renewed at the end of each year.