SLA Services
Service Title: Providing Services to Students
Device Name: Qom Industrial University
Introduction: The area of the Student Affairs Vice Presidency at the university is one of the most important and active areas within the university, implementing the university's policies and directives regarding student welfare services. This area has direct contact with students and is essentially the provider of students' general needs within the university.
Objective: The aim of this department is to plan, supervise, and implement various programs to provide better welfare services to students, including health, wellness, nutrition, accommodation, various loans, insurance, service centers, transportation services, sports, treatment, and counseling for both Iranian and non-Iranian students, and as necessary, for other respected university sectors (faculty members and staff) as well as for any internal and external organizational missions assigned by responsible authorities according to their discretion through relevant organizational units with specific job descriptions and organizational structures, executing the assigned tasks.
Responsibility: The Student Affairs Vice Presidency is obligated to supervise all activities of the Student Affairs department according to the directives issued by the Ministry of Science, Research and Technology, helping fulfill the main objectives of the institution, which involve creating suitable conditions for the growth and flourishing of talents by providing activity grounds and meeting some non-educational needs of students.
Mutual Commitments of the Service Receiver and the Organization: The Student Affairs Vice Presidency is obligated to respond to registered student requests in all areas as soon as possible. Additionally, it is responsible for supervising all activities of subsidiary student units.
Costs and Payments: All expenses related to student affairs, including health, wellness, nutrition, accommodation, various loans, insurance, service centers, transportation services, sports, treatment, and counseling for both Iranian and non-Iranian students will be paid from the approved budgets based on the resolutions of the Cultural Council.
Dispute Resolution Process: In case of a conflict, the relevant directives from the Ministry of Science, Research and Technology will be cited.
Execution Duration: Unlimited
Service Title: Accommodation Affairs
Introduction: The Accommodation Office is one of the most important and sensitive offices under the management of student affairs, primarily responsible for planning and providing accommodation services for non-local students within the framework of regulations.
Objective: In line with advancing the university's overall objectives, policies, and long-term development programs, the main goal of the Accommodation Office is to create an environment for growth, vitality, and support the blossoming of the potential talents of resident students. Responsibility: The Accommodation Office is one of the student affairs units that oversees the proper daily operation of accommodations, ensures the compliance with accommodation laws and regulations, works towards improving the quality and quantity of accommodations, secures housing for non-local students, supervises the maintenance of accommodation assets and buildings, and other related matters are among its key responsibilities.
Mutual Commitments of the Service Receiver and the Organization: Universities and institutions of higher education are required to transfer accommodations after obtaining an official lease payment document and receive the rent in cash at the beginning of each academic semester, depositing it into the dedicated revenue account of the Student Welfare Fund. Students benefiting from student accommodations are obliged to vacate their residence after the end of each academic year, discontinuation of their student status, or graduation; otherwise, they will be required to pay ten times the rent in a lump sum from the date of non-compliance.
Costs and Payments: If students meet the criteria for accommodation allocation, student housing at public universities will be assigned to them. For renting student accommodations, students are required to pay a fee to the university where they study. The rental fee varies according to the quality of the accommodation and the amenities available, and these amounts are announced each year by the Student Welfare Fund. Dispute Resolution Process: If a violation occurs in housing that causes insecurity, in addition to imposing penalties on the offending individual(s), they will be dealt with according to the disciplinary executive guidelines.
Execution Duration: Unlimited
Service Title: Nutrition Affairs
Introduction: The Nutrition Affairs Office is responsible for meeting the nutritional needs of students. Some of the goals of this office include: supervising the quality and quantity of the cooking and distribution processes to meet the nutritional needs of young adults, providing a diverse meal program to increase satisfaction and cater to various dietary preferences, and improving consumption patterns.
Objective: The Nutrition Affairs Office aims to provide healthy and sanitary food to enhance food safety and promote the physical and mental health of students, professors, and staff. Through these efforts, the department seeks to offer appropriate and hygienic meals, taking into account nutritional value and hygienic distribution to ensure the satisfaction of the university community. The Nutrition Affairs is one of the departments under the student management sector, tasked with providing nutritional services to students. Organizing the university's dining halls, overseeing the hygiene and quality of the preparation processes for raw materials, cooking, and food distribution, and supervising the performance of contractors active in student nutrition services are among the most important tasks carried out by the "Nutrition Affairs" of this management sector.
Responsibility: Supervising the correct and proper cooking and distribution of food, overseeing contractor operations regarding compliance with hygiene matters including cleaning and sanitizing dining halls, kitchens, and ensuring the provision of uniforms and health cards for contractor staff, monitoring and controlling the food statistics reported by operators and informing the contractor of it.
Mutual Commitments of the Service Receiver and the Organization:
• The Nutrition Affairs Office is committed to providing the space, facilities, and human resources for serving food.
• The Nutrition Affairs Office is committed to providing quality, healthy food that meets the calorie needs of students.
• The Nutrition Affairs Office is committed to providing food according to the meal program while strictly adhering to the analysis, prescribed per capita, and specifications for raw materials (type, brand, packaging, etc.).
• The Nutrition Affairs Office is committed to adhering to hygiene issues during cooking, transportation, and serving food.
• The Nutrition Affairs Office is committed to serving three meals (breakfast, lunch, and dinner).
• Students can visit the relevant cafeteria during designated hours to receive their meals. If they do not come, the leftover food will be sold.
• Students can provide their opinions and suggestions regarding the quality, quantity, and type of food by participating in surveys.
• Students are obliged to pay for their food costs before reserving and depositing funds into the relevant accounts.
Data Related to the Service: If students qualify for nutritional services, the Nutrition Affairs Office is required to provide these services according to the guidelines set by the Student Welfare Fund. To receive these services, students must pay an electronic reserve fee for meals. The meal reservation fee varies from year to year and is announced annually by the Student Welfare Fund.
Dispute Resolution Process: If a student fails to collect their reserved meal three times during a semester, from the fourth time onwards, the total cost of that meal will be recorded in their nutrition system as a penalty.
Service Type: International Students Office
Introduction: The International Students Office is one of the key sections of Qom Industrial University that aims to provide specialized services to non-Iranian students. This office, as the main reference for organizing international student affairs, strives to create a scientific, cultural, and welfare environment that fosters academic success and enhances international interactions of the university.
Objectives: In line with realizing the policies of internationalizing higher education, the objectives of the International Students Office include: providing a suitable platform for attracting, admitting, and retaining international students, enhancing the quality of educational, cultural, welfare, and counseling services, creating an interactive and multicultural environment for the growth and development of foreign students, and helping to elevate the scientific and international standing of the university at both regional and global levels.
Main Responsibilities and Duties: admitting and registering non-Iranian students according to the regulations of the Ministry of Science, following up on residence, visa, and permit renewals, coordinating with educational and research units to facilitate the educational process, providing counseling, cultural, and welfare services, holding introductory sessions on the laws and culture of the Islamic Republic of Iran, and continuously addressing the problems and requests of international students. Mutual Commitments of the University and International Students: The university is obligated to provide educational, welfare, residency, and counseling services to students based on regulations after their official admission. International students are also obliged to act within the framework of university and national laws and to notify the relevant department upon graduation or withdrawal from their studies.
Tuition and Fees: Tuition fees for international students are determined based on the academic level, field of study, and year of enrollment and are collected in foreign or national currency. The costs of welfare services, accommodation, insurance, and other services are announced according to the guidelines provided by the university's Board of Trustees.
Dispute Resolution Process: In the event of a dispute or issue in various educational, welfare, or disciplinary areas, the student can follow up the matter through the International Students Office. If necessary, the issue will be referred to higher authorities such as the Disciplinary Council or the Committee for Reviewing International Students Affairs. Duration of Service Provision This service is continuously available without time limitation for all international students of the university.
Service Title: University Special Cases Commission
Introduction: The Special Cases Commission at Qom Industrial University is one of the important decision-making bodies in the area of educational and student affairs, responsible for reviewing and addressing special requests and those outside the normal processes of students. This commission operates within the framework of the rules of the Ministry of Science, Research, and Technology, playing a significant role in supporting students under special circumstances.
Objectives: The Special Cases Commission aims to safeguard students' rights, create consistency, and offer flexibility when facing extraordinary situations, seeking the following goals: addressing the academic status of students facing special problems (medical, psychological, addiction, death of immediate family members, divorce, unforeseen incidents, etc.), establishing a basis for returning to academic life or continuing studies in case of interruptions or special problems, creating a supportive mechanism for special decision-making aligned with the educational regulations, helping to create a balance between educational laws and the real circumstances of students.
Main Responsibilities and Duties: reviewing requests related to returning to studies, extending years, leave of absence, changing fields, transferring, guest status, and more, obtaining necessary documents and referring cases to the Ministry of Science when needed, making decisions based on educational regulations, regularly holding meetings with selected committee members, providing accurate and transparent information to students regarding the results of their requests
Mutual Commitments of the University and the Student: The university is obliged to address requests according to the Special Cases Review Council regulations of the Ministry of Science, Research, and Technology promptly and inform the student of the results. The student must submit complete and valid documents, and if the commission approves their case, they must adhere to the final decision. Costs and Administrative Procedures: The process of handling requests in the Special Cases Commission is based on university resolutions; some educational services may incur fees. Students are required to submit their requests via the relevant system and upload the necessary documents.
Dispute Resolution Process: If a student is dissatisfied with the results of their review, they can submit their request for reconsideration with new documents to the Special Cases Commission's secretariat for another review. In special cases, referral to higher authorities (provincial or central) of the Ministry of Science is also possible.
Duration of Service Provision: Unlimited
Service Title: Student Facilities
Introduction: In order to assist talented and economically disadvantaged students of universities and higher education centers in the country, and in accordance with the obligations outlined in Article 1 of the Fund Law, clauses "d," "h," and "v," and Article 3 of the Fund's statutes as per the approvals of 12/04/1992 of the Islamic Consultative Assembly and 17/10/1994 of the Council of Ministers and subsequent amendments, the Student Facilities Office has become active in universities.
Objective: This office aims to create favorable conditions for the growth of talents and to assist with the academic condition and livelihood of talented and low-income students. Students wishing to apply must complete the relevant forms during the first two weeks of each academic semester (according to announcements issued by student affairs) by visiting the student affairs experts.
Responsibility:
• -- Supervision over the provision of financial aid and loans to qualified students.
• -- Identifying the welfare needs of students and prioritizing related welfare projects.
• -- Taking necessary actions to increase student utilization of university welfare services. Required Documents for Receiving Student Facilities:
- It is mandatory that the student commitment document be precisely and legibly prepared according to the draft announced by the fund at one of the official notary offices. It is obvious that should the submitted commitment document not match the document attached, it must be re-prepared for the loan to be granted.
- The responsible party for this document is solely the Student Welfare Fund of the Ministry of Science, Research, and Technology, and its specifications cannot be changed.
- According to Article 13 of the Student Welfare Fund's statutes approved on 10/04/1994 by the Council of Ministers, the responsibility for matching the prepared document with the information in this commitment document lies with the users in the student affairs divisions of universities and higher education centers throughout the country.
- Required documents to be presented to the Student Welfare Office of universities or higher education centers of enrollment are as follows: - Original student commitment document prepared by one of the official notary offices of the country. - Certificate of salary deductions or certified copy of the guarantor's activity permit or written guarantee from Imam Khomeini Relief Committee - Copy of the latest employment decree of the guarantor(s).
Method of Repaying Facilities: Immediately after completing the last permitted semester, the student must visit the Student Welfare Office to determine the status of their debt. Following the payment of 10% of the debt, an installment booklet will be issued for the graduate, and installment payments will commence nine months after the end of study (for male students subject to military service, an additional two years will be granted to this grace period). - In the case of withdrawal or expulsion from studies, the student must repay all received loans in a lump sum. - The housing deposit loan for married students will be repaid in full after graduation.
Service Title: Academic Counseling
Introduction: Success in education is a goal that requires careful and professional planning. The university education period for many students may come with serious and irreparable risks and harms. Depression, anxiety, severe stress, changes in lifestyle, job-related issues, feelings of mistreatment by educational and executive personnel, and negative feedback from certain professors towards students are among the factors that can contribute to psychological harm and consequently hinder students' academic performance. Therefore, it is essential to identify these factors and address their negative effects through counseling.
Objective: To promote the academic growth of students—reducing learning disorders, academic decline, academic procrastination, academic stress, lack of concentration, exam anxiety—providing training on effective study methods, and enhancing memory.
Responsibility: The Counseling and Lifestyle Center is obliged to identify students in need of academic counseling according to the plans communicated by the Ministry of Science, Research and Technology, invite them to the center with a prior appointment, and hold academic counseling sessions.
Mutual Commitments of the Service Receiver and the Organization: The Counseling and Lifestyle Center is obligated to attract experienced and committed academic counselors, provide free academic counseling services to students, and oversee the proper execution of the counselors' work. Costs and Payments: The fees for academic counselors will be covered from the allocated budget.
Dispute Resolution Process: If it is determined during the academic counseling process that one of the reasons for the student's academic decline is conflicts and disputes with professors, educational staff, or other students, the academic counselor will review and address the issue within the framework of the established laws, maintaining professional ethics.
Execution Duration: Unlimited