SLA Services Important Parts of Student Affairs
Device Name: Qom Industrial University
Introduction: The University Student Affairs Office is one of the most important and active offices at the university level, implementing the university's policies and guidelines in the field of student welfare services, which has a direct relationship with students and in fact provides for the general needs of students at the university.
Objective: The objective of this office is to plan, monitor and implement numerous programs in order to provide better welfare services to students, including health, nutrition, dormitories, various types of loans, insurance, service centers, transportation, sports, treatment and counseling services to Iranian and non-Iranian students, and, as appropriate, to other respected university groups (faculty and employees) and other internal and external missions that are assigned at the discretion of the responsible authorities, through relevant organizational units with specific job descriptions and organizational structures.
Responsibility: The University Student Vice-Chancellor is obliged to supervise all activities in accordance with the regulations issued by the Ministry of Science, Research and Technology, and to effectively contribute to the achievement of higher education programs in line with the main goals of the institution, namely, creating appropriate conditions for the growth and development of talents by providing a basis for activity and meeting some of the non-educational needs of students.
Mutual obligations of the service recipient and the institution: The University Student Vice-Chancellor is obliged to respond to registered requests from students in all areas as soon as possible. It also supervises all activities of affiliated student units. Costs and payments: All costs of student affairs, including health, nutrition, dormitories, various types of loans, insurance, service centers, transportation, sports, treatment and counseling services, are paid to Iranian and non-Iranian students from the approved budgets according to the approvals of the Cultural Council. Dispute resolution process: In the event of a dispute, the relevant regulations issued by the Ministry of Science, Research and Technology are relied upon. Performance period: Unlimited
Service Title: Dormitory Affairs
Introduction: The Dormitory Department is one of the most important and sensitive departments under the Student Affairs Management, and its main task is to plan for providing dormitory services for non-native students within the framework of regulations.
Objective: In line with the university's general goals, policies, and long-term development plans, the main goal of the Dormitory Department is to create an environment for growth, development, and dynamism, and to help pave the way for the potential talents of dormitory students to flourish. Responsibility: The Dormitory Department is one of the student affairs units, and its most important duties include supervising the proper implementation of dormitory daily affairs, supervising the proper implementation of dormitory rules and regulations, striving to promote the qualitative and quantitative development of dormitories, providing dormitories for non-native applicant students, supervising the maintenance of dormitory property and buildings, and other related matters.
Mutual obligations of the service recipient and the institution: Universities and higher education institutions of the country are required to proceed with the assignment of the dormitory after obtaining an official document of commitment to pay the rent and to receive the rent in cash at the beginning of each academic semester and deposit it into the special income account of the Student Welfare Fund. Students benefiting from student dormitories are required to vacate the dormitory where they lived during their student period after the end of each academic year, termination of student relations, or graduation. Otherwise, they will be required to pay ten times the dormitory rent in one lump sum from the time of refusal.
Fees and Payments: If students are eligible for dormitory allocation, they will be allocated student dormitory of public universities. To rent a student dormitory, students must pay an amount as rent to the university where they study. The rent amount varies depending on the quality of the dormitory and the facilities available in the dormitory, and these amounts are announced each year by the Student Welfare Fund. Dispute Resolution Process: If a violation occurs in the dormitories that leads to insecurity in the dormitory, in addition to the exclusion of the offending individual or individuals from the dormitory, they will be treated in accordance with the disciplinary executive procedure.
Period of operation: Unlimited
Service Title: Nutrition Affairs
Introduction: The Nutrition Affairs Department is responsible for meeting the nutritional needs of students. The following are among the goals of this department: Monitoring the quality and quantity of the cooking and distribution process of food in order to meet the nutritional needs of young people Providing a diverse food program with the aim of increasing satisfaction and responding to different food tastes Modifying the consumption pattern
Goal: The Nutrition Affairs Department performs its duties with the aim of preparing and distributing healthy and hygienic food in order to promote food safety and the physical and mental health of students, faculty and staff. With these measures, it tries to provide satisfaction to the members of the university family by providing appropriate and hygienic food while respecting its nutritional value and hygienic distribution. Nutrition Affairs is one of the subordinate departments of the Student Management Department, which, according to the explanatory job description, is responsible for providing nutritional services to students. Organizing the university canteens, technical and sanitary supervision of the process of preparing raw materials, cooking and distributing food, and supervising the good performance of contractors active in the student nutrition sector are among the most important tasks carried out by the "Nutrition Affairs" of this management area.
Responsibility: Supervising the correct and principled way of cooking and distributing food, supervising the contractor's performance regarding compliance with health issues, including cleaning and washing the halls, dining room and kitchen, as well as preparing uniforms and health cards for contractor employees, supervising and controlling the food statistics announced by the operator and notifying it to the contractor
Mutual obligations of the service recipient and the institution:
• The Nutrition Affairs Department is committed to determining the space, facilities and manpower for serving food.
• The Nutrition Affairs Department is committed to providing quality, healthy food that provides the calories needed by students.
• The Nutrition Affairs Department is committed to providing food in accordance with the meal plan with strict adherence to the analysis, approved per capita and specifications of raw materials (type, brand, packaging, etc.).
• The Nutrition Department is committed to observing hygiene issues during cooking, transporting and serving food.
• The Nutrition Department is committed to serving three meals (breakfast, lunch and dinner).
• Students can go to the relevant front desk to receive food at the designated times. If they do not go, the remaining food will be sold the same day.
• Students participate in surveys to provide their opinions and suggestions regarding the quality, quantity and type of food
. • Students are committed to paying for food costs before making reservations and depositing funds into the relevant accounts.
Service-related data: If students are eligible to use nutritional services, the University Nutrition Department is required to provide these services in accordance with the guidelines of the Student Welfare Fund. To receive these services, students must pay an amount as a meal reservation fee electronically. The meal reservation fee varies in each academic year and these amounts are announced each year by the Student Welfare Fund.
Dispute Resolution Process: If students do not receive their reserved meals up to three times during a semester, the cost of that meal will be recorded as a penalty in their nutrition system from the fourth time onwards.
Service Type: International Students Office
Introduction: The International Students Office is one of the key departments of Qom University of Technology, which aims to provide specialized services to non-Iranian students. As the main authority for organizing international students' affairs, this office strives to create a favorable scientific, cultural, and welfare environment, paving the way for academic success and promoting international interactions at the university.
Objectives: In line with the implementation of higher education internationalization policies, the objectives of the International Students Office are: Providing a suitable platform for attracting, accepting, and retaining international students Improving the quality of educational, cultural, welfare, and counseling services Creating an interactive and multicultural environment for the growth and development of foreign students Helping to enhance the scientific and international status of the university at the regional and global levels
Main Responsibilities and Duties Accepting and registering non-Iranian students in accordance with the regulations of the Ministry of Science Following up on issues related to residency, visas, and renewal of permits Coordination with educational and research units to facilitate the educational process Providing counseling, cultural, and welfare services Holding meetings to familiarize themselves with the laws and culture of the Islamic Republic of Iran Addressing the problems and requests of international students on an ongoing basis Mutual obligations of the university and international students The university is required to provide educational, welfare, residential, and counseling services to students based on the regulations after official admission. International students are also required to comply with the laws of the university and the country, act within the framework of academic and residence regulations, and inform the relevant department in the event of termination of studies or withdrawal.
Tuition and Fees: International students' tuition is determined based on the level of education, field of study, and year of entry and is charged in foreign currency or rials. The cost of welfare services, accommodation, insurance, and other services is announced in accordance with the instructions of the university's Board of Trustees.
Dispute Resolution Process In the event of a dispute or problem in various educational, welfare, or disciplinary areas, the student can pursue the matter through the International Students Office. If necessary, the matter will be referred to higher authorities such as the Disciplinary Council or the International Students Affairs Board. Service Period This service is available to all international students of the university on a continuous basis and without time limits.
Service Title: University Special Cases Review Commission
Introduction: The Special Cases Commission of Qom University of Technology, as one of the important decision-making institutions in the field of educational and student affairs, is responsible for reviewing and handling special and unusual requests from students. This commission operates within the framework of the regulations of the Ministry of Science, Research and Technology and plays an effective role in supporting students in special circumstances.
Objectives: The Special Cases Commission pursues the following objectives with the aim of protecting students' rights, creating uniformity of procedure, and creating flexibility in dealing with unusual circumstances: Addressing the academic status of students with special problems (medical, psychological, addiction, death of first-degree family members, divorce, unforeseen accidents, etc.) Providing a platform for returning to education or continuing education in the event of interruptions or special problems Creating a support mechanism for making special decisions in line with educational regulations Helping to create a balance between educational laws and the actual conditions of students
Main responsibilities and duties: Reviewing requests related to returning to education, increasing years of service, leave, change of major, transfer, party, etc. Obtaining necessary documentation and referring files to the Ministry of Science in cases where necessary Making decisions within the framework of educational regulations and regulations Holding regular meetings of the commission with the presence of selected members Providing accurate and transparent information to students about the results of requests
Mutual obligations of the university and student: The university is obliged to process the requests based on the regulations of the Councils for Reviewing Special Cases of the Ministry of Science, Research and Technology, as soon as possible and inform the student of the result. The student is also required to submit complete and valid documents and, if approved by the commission, adhere to the provisions of the final decision. Costs and Administrative Procedure: The process of processing applications in the Special Cases Commission is based on university approvals; and some educational services may be subject to tariffs. Students are required to register their application through the relevant system and upload the necessary documents.
Dispute Resolution Process In case of objection to the result of the review, the student can submit his appeal along with new documents to the Secretariat of the Special Cases Commission for re-examination. In special cases, there is also the possibility of referral to higher authorities (provincial or central) of the Ministry of Science.
Service Period: Unlimited
Service Title: Student Facilities
Introduction: In order to assist in the academic and livelihood affairs of talented and low-income students in universities and higher education centers of the country, and in line with the duties stipulated in Article 1 of the Fund Law, Clauses "D", "H", and "V", and Article 3 of the Student Welfare Fund Statute, as approved by the Islamic Consultative Assembly on 04/12/71 and the Council of Ministers on 17/10/1373, and subsequent amendments, the Student Facilities Department was activated in universities.
Purpose: This department performs its duties with the aim of creating suitable conditions for the growth of talents and helping the academic and livelihood status of talented and low-income students. It is necessary for the applicant students to refer to the Student Affairs experts to apply and complete the relevant forms in the first two weeks of each academic semester (according to the announcements issued by Student Affairs).
Responsibility:
• - Supervising the provision of services related to the provision of financial aid and student loans to eligible students
• - Identifying students' welfare needs and prioritizing relevant welfare applications
• - Taking necessary measures to increase students' use of university welfare services. Required documents for obtaining student facilities:
- The student commitment document must be prepared accurately and legibly in accordance with the draft announced by the fund and registered in one of the official notaries. Obviously, if the commitment document provided does not comply with the provisions of the attached document, a new commitment document must be prepared to receive the loan. - The sole obligor of this document is the Student Welfare Fund of the Ministry of Science, Research and Technology, and its specifications cannot be changed.
- According to Article 13 of the Student Welfare Fund Statute approved by the Cabinet on 04/10/1373, the responsibility for the compliance of the prepared document with the information contained in this commitment document lies with the users of the student vice-presidential area of universities and higher education centers of the country
. - The required documents to be submitted to the Student Welfare Office of the universities or higher education centers of the place of study are as follows:
- Original student commitment document prepared by one of the official notaries of the country.
- Certificate of deduction from salary or a copy of the original license or activity license of the guarantor or a written certificate of guarantee from the Imam Khomeini Relief Committee (RA)
- A copy of the latest employment order of the guarantor or guarantors
How to repay the facility: Immediately after the end of the last permitted semester of study, the student must refer to the Student Welfare Office to determine the debt. After paying 10% of the debt, an installment book will be issued to the graduate and his installment payment will begin 9 months after the date of graduation (in the case of eligible men, 2 years will be added to this grace period).
- In the event of withdrawal or expulsion from education, the student must pay the total amount of loans received in one go.
- The mortgage loan for married couples is paid in one go after graduation.
Service Title: Academic Counseling
Introduction: Success in education is a goal that requires careful and professional planning. For many students, the university education period may be accompanied by serious and irreparable risks and harms. Depression, anxiety, severe stress, changes in lifestyle, job problems, feelings of mistreatment by educational and administrative personnel at the university, negative feedback from some professors towards students, etc. are among the factors that can be effective in the occurrence of psychological damage and, consequently, the decline in students' academic performance. Therefore, it is necessary to identify these factors and take steps to reduce their negative effects through counseling.
Goal: Academic growth and advancement of students - Reducing learning disorders, academic decline, academic procrastination, academic stress, lack of concentration, exam anxiety - Teaching correct study methods and improving memory
Responsibility: The Counseling and Lifestyle Center is obliged to identify students who need academic counseling services, and invite them to the center and hold academic counseling sessions by scheduling an appointment in advance, according to the plans announced by the Ministry of Science, Research and Technology, and in line with one of its duties.
Mutual obligations of the service recipient and the institution: The Counseling and Lifestyle Center is obliged to attract experienced and committed academic counselors, provide free academic counseling services to students, and monitor the work of the counselors. Costs and payments: The academic counselors' fees are paid from the projected budget.
Dispute Resolution Process: If it is determined during the academic counseling process that one of the reasons for the student's academic decline is disagreements and conflicts with professors, teaching and administrative staff, or other students, the academic counselor will investigate and follow up on the case within the framework of the anticipated rules and in compliance with professional ethics.
Period of operation: Unlimited